These Terms of Service (the “Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of Crack Every Test courses, products, and applications including but not limited to whether existing now or in the future that link to the Terms (collectively, the “Services”).

Crack Every Test adheres to ethical standards in gathering, using, and safeguarding any information you provide. Crack Every Test, is a leading ed-tech company, incorporated in India, for imparting learning. This privacy policy governs your use of the application ‘Crack Every Test’ (‘Android, iOS and Windows Application’), www.crackeverytest.com (‘Website’), and other associated applications, products, websites, and services managed by the Company. Please read this privacy policy (‘Policy’) carefully before using the Application, Website, our services, and products, along with the Terms of Use (‘ToU’) provided on the Website. Your use of the Website, Application, or services in connection with the Application, Website, or products (‘Services’), or registrations with us through any modes or usage of any products shall signify your acceptance of this Policy and your agreement to be legally bound by the same. If you disagree with the terms of this Policy, do not use the Website, Application our products, or avail any of our Services.

Please carefully read these Terms. By accessing or using the Site, or/and applications you agree to these Terms and conditions. You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms.

To use the Services, you must first agree to the Terms. By using any of our services, you declare that you understand and agree that we will treat your use of the Services as acceptance of the Terms from that point onwards.

1.1 User-Provided Information

The Application/Website/Services/products obtain the information you provide when you download and register for the Application or Services or products. When you register with us, you generally provide (a) your name, email address, location, phone number, and password; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us for help; (d) information you enter into our system when using the Application/Services/products, such as while asking doubts, participating in discussions and taking tests. The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information, and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”))shall collectively be referred to as ‘Information’ in this Policy. We may use the Information to contact you periodically, to provide you with the Services, important information, required notices, and for marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is accessing the Application, Website, or Services, or products, so long as the login/access credentials match with yours. To make the best use of the Application/Website/Services/products and enable your Information to be captured accurately on the Application/Website/Services/products, it is essential that you have logged in using your own credentials. We will, at all times, provide the option to you to not provide the Personal Information or Sensitive Personal Information, which we seek from you. Further, you shall, at any time while using the Application/Services/products, also have an option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this Policy below. In such event, however, the Company fully reserves the right not to allow further usage of the Application or provide any Services/products thereunder to you.

1.2 Automatically Collected Information

In addition, the Application/products/Services may collect certain information automatically, including, but not limited to, the type of mobile device/ laptop/ PC you use, your devices unique device ID, the IP address of your device, your device’s operating system, the type of browsers you use, and information about the way you use the Application/Services/products. As is true of most applications, we also collect other relevant information as per the permissions that you provide. We use an outside credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purpose.

1.3 Use of your Personal Information

We use the collected Information to analyse trends, to conduct research, to administer the Application/Services and products, to learn about each user’s learning patterns and movements around the Application/Services and products and to gather demographic information and usage behaviour about our user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to external service providers to help us improve the Application, products and our Services. We will share your information with third parties only in the ways that are described below in this Policy. We may use the individual data and behavior patterns combined with personal information to provide you with personalized content, and better your learning objectives. Third parties provide certain services which we may use to analyze the data and information to personalize, drive insights and help us better your experience or reach out to you with more value added applications, products, information and services. However, these third party companies do not have any independent right to share this information. We do not sell, trade or share your Information to any third party (except subsidiaries/affiliates of the Company for related offerings) unless, we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of your Personally Identifiable Information. Crack Every Test will occasionally send email notices, messages or contact you to communicate about our Services, products and benefits, as they are considered an essential part of the Services/products you have chosen. We may disclose Information:

• as required by law, such as to comply with a subpoena, or similar legal process;
• to enforce applicable ToU, including investigation of potential violations thereof;
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request;
• with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this Policy;
• to protect against imminent harm to the rights, property or safety of the Application/Website or its users or the public as required or permitted by law;
• with third party service providers in order to personalize the Application/Website/Services/products for a better user experience and to perform behavioural analysis;

1.4 Access to your Personal Information

To ensure that your Personal Information is correct and current, you can contact us. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone.

1.4.1 Cookies

We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

1.4.2 Links

We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve our customized content. Clicking on links may take you to sites outside our domain. We are not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by our Website.

1.4.3 Alerts

We may alert you by email or phone (through sms/call/whatsapp) to inform you about new service offerings of the Company and its subsidiaries/affiliates or other information which we feel might be useful for you, through the Company or its subsidiaries/affiliates.

1.4.4 Data Sharing

When you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums this information may become publicly available.

1.4.5 Security

We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know that information in order to operate, develop or improve our Application/Services/products/Website. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

1.4.6 How Long Do We Retain User Data?

We retain user data for the duration of an active account and for a standard period of five (5) years following account closure or the last date of active use, whichever is later. We may extend this retention period where required by applicable law or regulatory obligation. Upon expiry of the retention period, data will be deleted or anonymized in accordance with our standard data management procedures. Users may request deletion of their data prior to this period by writing to our Grievance Officer at support@crackeverytest.com, subject to any legal obligations that require us to retain certain records.

1.4.7 Log information

When you access our Website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

1.4.8 User communications

When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

1.4.9 Changes to this Statement

As the Company evolves, our privacy policy will need to evolve as well to cover new situations. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.

1.5 Your Consent

We believe that, every user of our Application/Services/products/Website must be in a position to provide an informed consent prior to providing any Information required for the use of the Application/Services/products/Website. By registering with us, you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us. Processing, your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed and stored in accordance with the applicable data protection laws of India.

1.5.1 Compliance with the Digital Personal Data Protection Act, 2023

The Company processes personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the rules framed thereunder, as amended from time to time. In accordance with the DPDP Act, the following rights are available to you as a Data Principal:

1. Right to Access: You may request confirmation of whether the Company processes your personal data and obtain a summary of the personal data held and the processing activities undertaken.
2. Right to Correction and Erasure: You may request correction of inaccurate or incomplete personal data, or erasure of personal data that is no longer necessary for the purpose for which it was collected, subject to any legal obligations that require the Company to retain such data.
3. Right to Grievance Redressal: You may contact the Company’s Grievance Officer at support@crackeverytest.com to raise any concerns regarding the processing of your personal data. The Company will endeavor to respond within the timelines prescribed under applicable law.

Personal data is processed by the Company only for the purposes stated in this Policy and is not shared with third parties except as described herein. The Company shall take reasonable steps to ensure the accuracy and security of personal data processed by it.

1.6 Claim to Usage of Student’s Information for Promotional Purposes

 

By enrolling in any of Crack Every Test’s courses, including but not limited to Mock Packages, Books, Full Courses, Score Maximizers, and Booster Courses, students hereby grant Crack Every Test a non-exclusive, royalty-free license for a period of ten (10) years from the date of enrollment to utilize their name, likeness, examination results, photographs, feedback, testimonials, or other forms of communication for marketing, advertising, and promotional purposes.

This license includes, but is not limited to, the right to publish the student’s name, photographs, scores, and testimonials across any and all marketing and promotional materials used by Crack Every Test, including but not limited to the Company’s website, mobile application, social media channels, print materials, digital advertisements, video content, and third-party platforms, without further compensation or prior notice to the student.

By enrolling in our courses, students acknowledge that they have read and understood this clause and consent to the above use of their information. Students who wish to withdraw this consent may do so by sending a written request to support@crackeverytest.com. Such withdrawal shall apply prospectively and shall not affect any promotional use of the student’s information that has already occurred prior to the receipt of the withdrawal request.

1.7 Contact Information

Our Grievance Officer shall undertake all reasonable efforts to address your grievances at the earliest possible opportunity. You may contact us at: 2/26 Mahavir Kunj, Garodia Nagar, Ghatkopar (E), Mumbai-89 or +91 79770 41874 or support@crackeverytest.com, in case of any queries.